Terms of service

These terms cover simme.red and, when available, Simmered customer accounts, checkout, rewards, and requested authentication texts provided by Two Loons Consulting LLC (“Two Loons,” “we,” or “us”). A separate agreement may govern a restaurant’s use of our business software.

Accounts and restaurant orders

Use contact information you control and keep access to your account secure. Tell us if you believe someone else has accessed your account. Available account and checkout options are shown on the participating restaurant’s website; guest checkout may be offered.

Restaurants sell and fulfill their own orders. Their menu, pricing, fulfillment, cancellation, refund, and other restaurant-specific terms apply to purchases from them. Contact the restaurant for questions about its food or an order.

Restaurant rewards

Where rewards are offered, each restaurant sets its own program and displays the applicable earning and redemption rules. Points at one restaurant apply only to that restaurant’s rewards, not to a platform-wide balance. Points have no cash value and cannot be sold or transferred.

We may correct points affected by an error, misuse, refund, or order adjustment. Closing your customer account forfeits unused points. A restaurant’s reward rules and available benefits may change; consult the offer shown when earning or redeeming a reward.

Simmered authentication text messages

Program: Simmered account verification and sign-in, operated by Two Loons Consulting LLC. When offered and requested by you, the program sends a one-time authentication code to the mobile number you enter. It does not send marketing or promotional messages.

Your choice	You consent by explicitly requesting a text code in the account or checkout flow after seeing the SMS disclosures. Providing an order contact number alone is not consent. Text-message consent is not a condition of purchase.
Frequency	Message frequency varies with your requests. Generally, one code is sent per request; asking for another code requests another message. HELP or STOP may produce a support or confirmation response.
Cost	Message and data rates may apply. Your mobile carrier’s rates and plan terms apply.
Opt out	Reply STOP to cancel texts at any time. For a US toll-free number, you must text START or UNSTOP to the same number before texts can resume. Simply requesting another code does not remove that block.
Help	Reply HELP for help, or email info@twoloons.llc.
Delivery	Message delivery and timing are not guaranteed. Mobile carriers are not liable for delayed or undelivered messages.
Privacy	See the Privacy policy for mobile-number and consent protections. Your code request does not authorize restaurant or third-party marketing.

You must control the mobile number you use and be authorized to receive messages at it. Never share a verification code. If you cannot receive texts or have opted out, use another available sign-in method or eligible guest checkout. You can contact us for help with account access.

Responsible use

Use the services for their intended purposes. Do not impersonate another person, access another person’s account, interfere with service security, or manipulate orders or rewards. We may restrict access to address fraud, security issues, or misuse, subject to applicable law.

Availability and changes

Features may vary by restaurant and availability. Services and messaging may occasionally be unavailable, and verification codes may expire. We may update the services and these terms. We will post the revised effective date and provide additional notice where required by law.

Contact

For questions about these terms, customer accounts, or text messages, contact Two Loons Consulting LLC at info@twoloons.llc. Our Privacy policy explains how we handle your information.